Zoopla Limited pays suppliers in 28 days on average — inside its 30-day stated terms

Standard payment terms

The business’ standard payment terms are 30 days unless agreement has been made with the vendor/individual where at a very minimum payment terms are to be 14 days. Suppliers are notified and consulted on these payment terms at the time of making business and a contract is signed upon agreement. Under no circumstances should any side favourable agreements be made beyond these payment terms unless exceptionally necessary.

Dispute resolution

In the first instance, all disputed payments regardless of the circumstance is brought to the attention of the supplier and requester at Zoopla. This is usually done by email, detailing the reason behind the dispute, amount and contact details for Accounts. Suppliers are made aware of the hold on payment as soon as the accounts payable team have been made aware of the dispute. Depending on the complexity of the dispute, the solution can vary by a number of days, but suppliers are kept up to date at all times. If the dispute is in relation to the address and contact details, Accounts will notify supplier of the correct addressee and details via email stating payment will be made once amended invoice has been received. Under no circumstances will an invoice be settled with payment if the dis

Other information

18% of invoices within the period required payment in 14 days or less but our internal payment run process doesn't allow for this (set up to accommodate our standard 30 day terms). Twice monthly payment runs, so many invoices just miss a payment run. However, average payment days decreasing, due to improved internal processes and being more flexible with payment run dates where possible.