Their own payment-practices filing · gov.uk
Standard Life Assets and Employee Services Limited paid suppliers in 24 days on average — inside its 30-day stated terms
Their H2 2023 filing put the average 6 days inside their stated 30-day term.
- Their stated terms
- 30 days
- Paid outside agreed terms
- 12% of invoices
- Paid after 61+ days
- 6%
- Reporting period
- 1 Jul 2023 – 31 Dec 2023
- Source
- their gov.uk filing, filed 5 Feb 2024
Self-reported figures from their statutory filing. How this is compiled.
Terms vs reality · their H2 2023 filing
Paid 6 days inside the 30-day term they state
Where their invoices landed · share of all invoices
The pattern · last 6 of 10 reports
33 → 24 days — faster across the window
The read · computed from their figures
Standard Life Assets and Employee Services Limited's H2 2023 filing put their average at 24 days against stated terms of 30 days; 12% of invoices were paid outside agreed terms and 6% took 61 days or longer. Filed 5 Feb 2024.
The direction is faster: from 33 days in H1 2021 to 24 now — 9 days faster across their last 6 reports.
That is 10 statutory periods on record (earliest H1 2019) — a historical record, not a promise for a new invoice.
What they tell their suppliers
In their own words · from the filing
Standard payment terms
The business' standard payment terms are for all undisputed invoices to be paid within 30 days of receipt. The maximum contractual payment period is 30 days from the receipt of an invoice and there have been no changes to the business' standard payment terms in the reporting period. Sunlife pay in line with variable contracted terms, in the vast majority of cases this is 30 days from the date of invoice but there are differing terms in place with different suppliers. We will agree to shorter terms if the contractual negotiations require it.
Dispute resolution
Phoenix has a dispute resolution process for staff to follow should a query or dispute of an invoice arise, which is published on the intranet. The dispute resolution process is supplemented from a supplier facing perspective with the relevant contractual provisions for invoice query, escalation and dispute processes.
Every statutory report on record
Most recent first.
| Period | Avg days | Outside terms | 61+ days | Filed |
|---|---|---|---|---|
| H2 2023 | 24 | 12% | 6% | 5 Feb 2024 |
| H1 2023 | 8 | 6% | 2% | 27 Jul 2023 |
| H2 2022 | 30 | 19% | 8% | 3 Feb 2023 |
| H1 2022 | 21 | 21% | 9% | 1 Aug 2022 |
| H2 2021 | 35 | 39% | 13% | 25 Feb 2022 |
| H1 2021 | 33 | 26% | 9% | 30 Jul 2021 |
| H2 2020 | 39 | 8% | 8% | 29 Jan 2021 |
| H1 2020 | 41 | 10% | 10% | 30 Jul 2020 |
| H2 2019 | 41 | 9% | 9% | 28 Jan 2020 |
| H1 2019 | 43 | 13% | 13% | 26 Jul 2019 |
On the public register · Companies House
Company record
- Status
- Active
- Type
- Private Limited Company
- Incorporated
- 5 Apr 2018
- Registered office
- STANDARD LIFE HOUSE, EDINBURGH, EH1 2DH
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How UK payment reporting works
What is a Payment Practices Report?
What does "paid outside agreed terms" mean?
How often is this data updated?
Is this official government data?
How this is compiled. Built from official records only: Companies House and the gov.uk payment-practices service. The payment figures are self-reported — companies over the size threshold must file them by law and the board signs them off. No credit-agency data. The numbers are theirs; the plain-English read is ours. This is information compiled from public records under the Open Government Licence v3.0 — not a credit rating and not advice.
The 31-day comparison figure is the median across 6,104 companies with a current statutory report — every sector pooled, not an average of sector medians (how the figure is built).
Report PL-SC593510 · latest period to 31 Dec 2023
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