Carlton Clubs Limited paid suppliers in 23 days on average — inside its 90-day stated terms

Standard payment terms

Carlton has many long standing supplier relationships built up over many years and the Company values those relationships highly and recognises that suppliers should be paid promptly within the agreed terms where goods or services have been delivered properly in accordance with the contract. The majority of Carlton's suppliers are set to 30 days payment terms although some suppliers provide longer payment terms as part of the formal negotiation to provide a more attractive commercial proposition. Other suppliers, particularly smaller suppliers and those supplying professional services where billing occurs following service delivery, operate on terms from "payment on receipt" up to 28 days. A small number of suppliers are paid via direct debit where this offers a commercial advantage to Car

Dispute resolution

Orders for resale goods are placed by our sites either via the suppliers own online ordering site or via site specific order forms available to site via our intranet. New goods or goods over a certain net value threshold must first be authorised by the Directorate. Other goods and services are ordered direct by members of management or the Executive/Directorate of the Company and then authorised according to the categorisation of goods or service and their value. Primarily, value dictates who can authorise purchases and all purchases over a certain level must be authorised by members of the Executive and/or Directorate dependent on the net value threshold tier they fall within. Disputes that arise in relation to delivery shortages on resale goods are dealt with by the Accounting Function.