How long does Dogmates Ltd. take to pay its suppliers?

Standard payment terms

We are committed to being a fair and reliable partner to all of our suppliers and we always aim to pay suppliers promptly and accurately. To ensure our business remains cash-positive and resilient, we endeavour to manage our supplier payments carefully and in a way that balances our financial health with our commitment to supporting a diverse range of suppliers. Standard Terms: Our default payment terms are 60 days from the date of a valid invoice. Some suppliers may be on longer than 60 day terms but this will be by mutual agreement in the wider context of the commercial agreement we have in place. Invoicing: Invoices must be submitted post-delivery, citing a purchase order number for goods or services. Invoices sent in advance of delivery will generally not be accepted. We recogn

Dispute resolution

We operate a collaborative and transparent dispute resolution process. We aim to resolve all invoice queries in good faith and as pragmatically as possible. When an invoice is identified as incorrect or disputed, we notify the supplier promptly. The invoice is flagged within our accounting system to prevent automated processing errors while the dispute is active. Both parties work together to identify the root cause - whether related to pricing, quantity, or service delivery - and aim for a resolution through direct communication between our Finance/Operations teams and the supplier's account representative. Once a resolution is reached (e.g., via a credit note or a revised invoice), payment is prioritised for the next available payment run to ensure the supplier is not further disad