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Their own payment-practices filing · gov.uk

Trustpilot Ltd pays suppliers in 52 days on average — within its stated 30–90 day terms

CRN 08595623 · Information & communication · 5 statutory reports on record · period to 30 Jun 2026

52daysavg time to pay · H1 2026

Their H1 2026 filing puts the average 22 days past the shortest term they state (30 days), still within their 90-day upper term.

Slower than mostvs a 31-day median across 6,104 recent filers
Their stated terms
30–90 days
Paid outside agreed terms
49% of invoices
Paid after 61+ days
11%
Reporting period
1 Jan 2026 – 30 Jun 2026
Source
their gov.uk filing, filed 28 Jul 2026

Self-reported figures from their statutory filing. How this is compiled.

Terms vs reality · their H1 2026 filing

Paid within their stated range — 52 against 30–90 days

The pattern · last 5 of 5 reports

40 → 52 days — slowing down

The read · computed from their figures

Trustpilot Ltd's H1 2026 filing puts their average at 52 days against stated terms of 30–90 days; 49% of invoices were paid outside agreed terms and 11% took 61 days or longer. Filed 28 Jul 2026.

The direction is slower: from 40 days in H1 2024 to 52 now — 12 days slower across their last 5 reports.

On the latest reported averages: Slower than 92% of the 476 large companies reporting in information & communication.

That is 5 statutory periods on record (earliest H1 2024) — a historical record, not a promise for a new invoice.

In their own words · from the filing

Standard payment terms

The company operates a tiered payment structure. For standard procurement and small-scale contracts, terms are 30 days. For 'Major Works' or high-value strategic contracts, terms are negotiated on a case-by-case basis to reflect the scale of the project, typically falling between 60 and 90 days. These terms are expressly agreed upon during the tender process.

Dispute resolution

Disputes relating to qualifying contracts are handled in the first instance by a member of our Accounts Payable (AP) Team. Suppliers are encouraged to raise any concerns or billing discrepancies via email to [email protected]. Upon receipt, a member of the AP team will acknowledge the dispute, typically within 5 working days, and initiate an internal review of the invoice or contract terms. We aim to resolve most queries within 15 working days.

Every statutory report on record

Most recent first.

PeriodAvg daysOutside terms61+ daysFiled
H1 20265249%11%28 Jul 2026
H2 20255892%13%26 Mar 2026
H1 20254897%15%26 Mar 2026
H2 20244094%8%26 Mar 2026
H1 20244097%6%26 Mar 2026

On the public register · Companies House

Company record

Status
Active
Type
Private Limited Company
Incorporated
3 Jul 2013
Registered office
5TH FLOOR, THE MINSTER BUILDING, LONDON, EC3R 7AG
4 outstanding charges — secured borrowing registered Accounts due 31 Dec 2026

Open the full record at Companies House.

Illustrative · working-capital arithmetic

What a 52-day cycle ties up

A worked example, not a finding. On a hypothetical £12k/month account, at a 52-day vs a 30-day payment cycle.

≈ £20,500
of invoicing outstanding at any one time on a 52-day cycle — about £8,700 more than the same account would carry at 30-day terms.

Late Payment Act. The Late Payment of Commercial Debts (Interest) Act 1998 lets a supplier charge statutory interest and fixed compensation on invoices paid past agreed terms. Work out what a late invoice is worth → Whether it applies depends on your contract — check with an adviser.

Quick answers · Trustpilot Ltd

Are they getting slower or faster?
Their reported average has moved about 12 days slower over the window (40 → 52 days).
What's their typical pay point?
Their latest filed report puts the average at day 52; across their last 5 reports it ranged 40–58 days. Treat that as a historical reference point, not a promise for a new invoice.
Can I see what this means for my invoices?
Run the live check — it re-reads their record and their live Companies House file, on the amount you invoice.
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How UK payment reporting works

What is a Payment Practices Report?
UK companies and LLPs above a size threshold — broadly, two of: turnover over £54m, balance sheet over £27m, or more than 250 employees — must report twice a year, under the Reporting on Payment Practices and Performance Regulations 2017, how quickly they actually pay suppliers: the average time to pay, the share of invoices paid in 30 days or fewer, 31 to 60 days and 61 days or longer, and their standard payment terms. Those thresholds apply to financial years beginning on or after 6 April 2025; for earlier financial years they were £36m and £18m, with the same 250-employee test.
What does "paid outside agreed terms" mean?
The share of invoices paid later than the terms in the supplier contract. If terms are 30 days and an invoice is paid on day 45, it counts as paid outside terms, regardless of the headline average.
How often is this data updated?
Each report covers a six-month period and must be filed within 30 days of that period ending, so a company's record refreshes roughly twice a year. PaidLate re-reads the register as new reports are filed.
Is this official government data?
The underlying payment figures come from the company's own statutory filings on the gov.uk payment-practices service; company-status data comes from Companies House. PaidLate calculates trends, comparisons and summaries from those records. It does not use surveys or credit-agency scores.

How this is compiled. Built from official records only: Companies House and the gov.uk payment-practices service. The payment figures are self-reported — companies over the size threshold must file them by law and the board signs them off. No credit-agency data. The numbers are theirs; the plain-English read is ours. This is information compiled from public records under the Open Government Licence v3.0 — not a credit rating and not advice.

The 31-day comparison figure is the median across 6,104 companies with a current statutory report — every sector pooled, not an average of sector medians (how the figure is built).

Report PL-08595623 · latest period to 30 Jun 2026

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