Their own payment-practices filing · gov.uk
First Customer Contact Limited paid suppliers in 32 days on average — inside its 60-day stated terms
Their H1 2025 filing put the average 28 days inside their stated 60-day term.
- Their stated terms
- 60 days
- Paid outside agreed terms
- 17% of invoices
- Paid after 61+ days
- 12%
- Reporting period
- 1 Oct 2024 – 31 Mar 2025
- Source
- their gov.uk filing, filed 25 Apr 2025
Self-reported figures from their statutory filing. How this is compiled.
Terms vs reality · their H1 2025 filing
Paid 28 days inside the 60-day term they state
Where their invoices landed · share of all invoices
The read · computed from their figures
First Customer Contact Limited's H1 2025 filing put their average at 32 days against stated terms of 60 days; 17% of invoices were paid outside agreed terms and 12% took 61 days or longer. Filed 25 Apr 2025.
That is one statutory period on record (earliest H1 2025) — a historical record, not a promise for a new invoice.
In their own words · from the filing
Standard payment terms
The Company’s standard payment terms are 60 days from date of valid invoice. It is the Group’s policy to agree appropriate payment terms for each transaction or series of transactions, and to abide by those terms on the submission of a valid invoice. The Company regularly agrees variations to the standard terms with individual suppliers depending on the nature of the goods/services and other circumstances.
Dispute resolution
The Company is committed to dealing with suppliers in a fair, consistent and transparent manner. We seek to resolve any invoice queries as quickly as possible between the Accounts Payable team and the relevant supplier. If a dispute cannot be resolved it is escalated to the relevant Head of Department and Procurement.
Every statutory report on record
Most recent first.
| Period | Avg days | Outside terms | 61+ days | Filed |
|---|---|---|---|---|
| H1 2025 | 32 | 17% | 12% | 25 Apr 2025 |
On the public register · Companies House
Company record
- Status
- Active
- Type
- Private Limited Company
- Incorporated
- 7 Feb 2012
- Registered office
- 8TH FLOOR THE POINT, LONDON, W2 1AF
Quick answers · First Customer Contact Limited
What's their typical pay point?
Can I see what this means for my invoices?
Stay ahead
Watch First Customer Contact Limited (free)
They haven’t filed a payment report since 25 Apr 2025. We watch their public record and email you when something changes — a new payment report, late filings, insolvency markers, new charges.
You’ll get a confirmation email first. Unsubscribe any time. How we handle your address.
More large companies in administrative & support services
First Central Services (UK) Limited · Firstsource Solutions UK Limited · Financial Services Compensation Scheme Limited · Fisher Clinical Services UK Limited · Financial & Risk Organisation Limited · Fisher Scientific U.K., Limited
How UK payment reporting works
What is a Payment Practices Report?
What does "paid outside agreed terms" mean?
How often is this data updated?
Is this official government data?
How this is compiled. Built from official records only: Companies House and the gov.uk payment-practices service. The payment figures are self-reported — companies over the size threshold must file them by law and the board signs them off. No credit-agency data. The numbers are theirs; the plain-English read is ours. This is information compiled from public records under the Open Government Licence v3.0 — not a credit rating and not advice.
The 31-day comparison figure is the median across 6,104 companies with a current statutory report — every sector pooled, not an average of sector medians (how the figure is built).
Report PL-07939526 · latest period to 31 Mar 2025
Built by YORXEN LTD · registered in England & Wales · CRN 17303256 · privacy · terms.