Their own payment-practices filing · gov.uk
How long does Hotel Chocolat Retail Ltd take to pay its suppliers?
Self-reported figure from their statutory filing. How this is compiled.
On the public register · Companies House
Company record
- Status
- Active
- Type
- Private Limited Company
- Incorporated
- 3 Apr 2009
- Registered office
- MINT HOUSE, ROYSTON, SG8 5HL
Terms vs reality
Stated terms: 60–90 days. Reported average: 50.
At a glance
The key figures
Vs peers · latest reported averages
The pattern
Getting slower
Average days to pay across their last 6 statutory reports.
Where their supplier invoices land · latest period
The read · computed from their figures
Hotel Chocolat Retail Ltd has filed 11 statutory payment periods (earliest H2 2017). Their latest report puts the average at 50 days against stated terms of 60–90 days.
The direction is slower: from 33 to 50 days over the window — about 17 days slower.
In the latest period 54% of invoices were paid outside their agreed terms, and 17% landed 61+ days out.
In their own words · from the filing
Standard payment terms
Standard payment terms are 60 days from invoice date. Payment runs are performed every two weeks and include all invoices which match an authorised and receipted Purchase order and are either due or will fall due within the week following
Dispute resolution
The Company is committed to dealing with its suppliers in a fair, honest and professional manner. The main point of contact for disputes is Accounts Payable team. To resolve a dispute, the supplier is required to provide any missing information, corrected invoice or credit note.
Other information
During the reporting period a company restructure impacted the purchase ledger team which resulted in delays to invoice processing and payment. New ways of working and new team members are now in place to ensure more prompt payment going forwards
Every statutory report on record
Most recent first.
| Period | Avg days | Outside terms | 61+ days | Filed |
|---|---|---|---|---|
| H1 2023 | 50 | 54% | 17% | 27 Jul 2023 |
| H2 2022 | 33 | 38% | 5% | 17 Jan 2023 |
| H1 2022 | 32 | 40% | 6% | 22 Jul 2022 |
| H2 2021 | 39 | 43% | 8% | 27 Jan 2022 |
| H1 2021 | 39 | 45% | 12% | 5 Aug 2021 |
| H2 2020 | 33 | 46% | 10% | 26 Jan 2021 |
| H1 2020 | 26 | 36% | 6% | 22 Jul 2020 |
| H2 2019 | 23 | 28% | 2% | 17 Jan 2020 |
| H1 2019 | 21 | 31% | 1% | 11 Jul 2019 |
| H2 2018 | 23 | 23% | 3% | 28 Jan 2019 |
| H2 2017 | 18 | 25% | 3% | 11 Jan 2018 |
Quick answers
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How UK payment reporting works
What is a Payment Practices Report?
What does "paid outside agreed terms" mean?
How often is this data updated?
Is this official government data?
How this is compiled. Built from official records only: Companies House and the gov.uk payment-practices service. The payment figures are self-reported — companies over the size threshold must file them by law and the board signs them off. No credit-agency data. The numbers are theirs; the plain-English read is ours. This is information compiled from public records under the Open Government Licence v3.0 — not a credit rating and not advice.
The 31-day comparison figure is the median across 6,185 companies with a current statutory report — every sector pooled, not an average of sector medians (how the figure is built).
Report PL-06868820 · latest period to 2 Jul 2023
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