Iesa Limited pays suppliers in 88 days on average — within its stated 60–120 day terms

Standard payment terms

Contractual terms range between 60 days and 90 days end of month from date of invoice. For Ad Hoc purchases 60 days end of month from date of invoice.

Dispute resolution

The company operates a vendor document manager that serves as the initial point for managing invoice queries before invoices are posted to the ERP system. Within this portal: • Each invoice query is categorised using a defined query type. • The query is then automatically routed (workflow-based) to the appropriate responsible individual. • The assigned individual collaborates directly with the vendor to investigate and resolve the issue. Once the query is resolved, the invoice is progressed for posting and payment in the ERP system. The Accounts Payable (AP) team is responsible for overseeing this process and is measured against internal KPIs focused on resolving invoice queries as quickly and efficiently as possible.

Other information

Payment runs are typically executed on Wednesdays, with funds clearing on Fridays. These runs include invoices due up to the following Sunday. As a result, invoices with due dates between Monday and Thursday are generally paid within the same week; however, due to the timing of the clearing cycle, they are often settled marginally after their contractual due date. In addition, month-end payment runs are scheduled to clear on the first day of the following month. Consequently, these payments are also completed shortly after the stated due dates. If these marginal timing differences are adjusted for—by applying a 7-day grace period—the proportion of payments made outside agreed payment terms within the reporting period would decrease to approximately 16%.