How long does Shell Energy Europe Limited take to pay its suppliers?

Standard payment terms

Shell standard terms are 60 days from receipt of a correctly presented invoice. For suppliers confirmed as SMEs 30-day payment terms are available. Invoice receipt is defined as a complete, fiscally correct invoice delivered at the remittance address specified in the contract / agreement / purchase order. For electronic invoices, invoice receipt is when the invoice data is received within the Shell system. Payment terms for Hydrocarbons are determined during Deal Negotiation by Traders and Deal Makers with appropriate business authority. Payment terms are determined by title transfer date and most commonly do not exceed 30 days. The majority of invoices within the entity are governed by the EFET framework agreement, and therefore have a standard payment term period of 1 month + 20 days.

Dispute resolution

A centralised point of contact for suppliers’ enquiries is in place via Shell Accounts Payable Helpdesk. This team supports with questions related to but not limited to; payment due dates, incorrect invoice submission, wrong or missing PO details etc. Shell seeks to advise suppliers promptly of any disputes or reasons why an invoice will not be paid in accordance with the agreed terms. Invoices that are subject to dispute will not be paid until resolution of the dispute. Once resolved, payment will be made in accordance with the terms of the contract. For hydrocarbons, payment with respect to unresolved disputes will be referred to the Trader and Deal Makers responsible for the negotiated contract and Business Finance Managers.