Their own payment-practices filing · gov.uk

How long does Financial Ombudsman Service Limited take to pay its suppliers?

CRN 03725015 · Other services · 15 statutory reports on record · period to 31 Mar 2026

20days

their reported average time to pay suppliers, latest period

Faster than mostvs a 31-day median across 6,185 recent filers

Self-reported figure from their statutory filing. How this is compiled.

On the public register · Companies House

Company record

Status: Active
Type: PRI/LTD BY GUAR/NSC (Private, limited by guarantee, no share capital)
Incorporated: 26 Feb 1999
Registered office: EXCHANGE TOWER, LONDON, E14 9SR

0 outstanding charges on the register Accounts due 31 Dec 2026

Open the full record at Companies House.

Terms vs reality

Stated terms: 30 days. Reported average: 20.

Stated terms30d

-10 days

Reported avg20d

At a glance

The key figures

30d

their stated terms

invoices paid outside terms

±1d

steady pattern

Vs peers · latest reported averages

fasterslower

Faster than 86% of the 118 large companies reporting in other services.

The pattern

Holding steady

Average days to pay across their last 6 statutory reports.

terms 30d

H2 2023H1 2024H2 2024H1 2025H2 2025H1 2026

Where their supplier invoices land · latest period

within 30 days 93% 31–60 days 6% 61+ days 1%

The read · computed from their figures

Financial Ombudsman Service Limited has filed 15 statutory payment periods (earliest H2 2018). Their latest report puts the average at 20 days against stated terms of 30 days.

The pattern is steady — their reported average moves within about ±1 days period to period.

In the latest period 7% of invoices were paid outside their agreed terms, and 1% landed 61+ days out.

What they tell their suppliers

2% of invoices in dispute

In their own words · from the filing

Standard payment terms

Standard payment terms are 30 days from invoice date

Dispute resolution

Invoice and payment disputes should be raised with the accounts payable team via email [email protected] Further escalations should be raised to the accounts payable manager whose details are available on request.

Every statutory report on record

Most recent first.

Period	Avg days	Outside terms	61+ days	Filed
H1 2026	20	7%	1%	18 May 2026
H2 2025	21	11%	1%	27 Oct 2025
H1 2025	20	10%	1%	18 Jun 2025
H2 2024	21	10%	1%	15 Nov 2024
H1 2024	19	8%	1%	8 May 2024
H2 2023	20	10%	1%	23 Oct 2023
H1 2023	20	9%	1%	25 Apr 2023
H2 2022	24	13%	5%	31 Oct 2022
H1 2022	22	18%	3%	13 Apr 2022
H2 2021	17	5%	1%	1 Nov 2021
H2 2020	17	5%	1%	27 Oct 2020
H1 2020	18	8%	1%	22 Apr 2021
H2 2019	19	7%	1%	5 Jun 2020
H1 2019	18	6%	1%	5 Jun 2020
H2 2018	17	6%	1%	5 Jun 2020

Quick answers

Are they getting slower or faster?

Their reported average is steady — within about ±1 days period to period, around 20 days.

What's their typical pay point?

Their latest reports average around day 20, moving within about ±1 days. Treat that as a historical reference point, not a promise for a new invoice.

Can I see what this means for my invoices?

Run the live check — it re-reads their record and their live Companies House file, on the amount you invoice.

Stay ahead

Watch Financial Ombudsman Service Limited (free)

Their next payment report is due ≈ 27 Oct 2026. We watch their public record and email you when something changes — a new payment report, late filings, insolvency markers, new charges.

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How UK payment reporting works

What is a Payment Practices Report?

UK companies and LLPs above a size threshold — broadly, two of: turnover over £54m, balance sheet over £27m, or more than 250 employees — must report twice a year, under the Reporting on Payment Practices and Performance Regulations 2017, how quickly they actually pay suppliers: the average time to pay, the share of invoices paid in 30 days or fewer, 31 to 60 days and 61 days or longer, and their standard payment terms. Those thresholds apply to financial years beginning on or after 6 April 2025; for earlier financial years they were £36m and £18m, with the same 250-employee test.

What does "paid outside agreed terms" mean?

The share of invoices paid later than the terms in the supplier contract. If terms are 30 days and an invoice is paid on day 45, it counts as paid outside terms, regardless of the headline average.

How often is this data updated?

Each report covers a six-month period and must be filed within 30 days of that period ending, so a company's record refreshes roughly twice a year. PaidLate re-reads the register as new reports are filed.

Is this official government data?

The underlying payment figures come from the company's own statutory filings on the gov.uk payment-practices service; company-status data comes from Companies House. PaidLate calculates trends, comparisons and summaries from those records. It does not use surveys or credit-agency scores.

How this is compiled. Built from official records only: Companies House and the gov.uk payment-practices service. The payment figures are self-reported — companies over the size threshold must file them by law and the board signs them off. No credit-agency data. The numbers are theirs; the plain-English read is ours. This is information compiled from public records under the Open Government Licence v3.0 — not a credit rating and not advice.

The 31-day comparison figure is the median across 6,185 companies with a current statutory report — every sector pooled, not an average of sector medians (how the figure is built).

Report PL-03725015 · latest period to 31 Mar 2026

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