Their own payment-practices filing · gov.uk

Sitel UK Limited paid suppliers in 24 days on average — inside its 60-day stated terms

CRN 03450786 · Information & communication · 2 statutory reports on record · period to 31 Dec 2018

Dated record. The latest report covers a period ending 31 Dec 2018 and the company hasn’t filed since (it may have dropped below the reporting threshold). Treat the figures as historical.

24daysavg time to pay · H2 2018

Their H2 2018 filing put the average 36 days inside their stated 60-day term.

Their stated terms: 60 days
Paid outside agreed terms: 38% of invoices
Paid after 61+ days: 8%
Reporting period: 1 Jul 2018 – 31 Dec 2018
Source: their gov.uk filing, filed 19 Feb 2019

Self-reported figures from their statutory filing. How this is compiled.

Terms vs reality · their H2 2018 filing

Paid 36 days inside the 60-day term they state

PAIDLATE · terms vs the clockdays to pay · 0–65

avg 24d

0 days65 days

reported avg 24 days their filed terms 0–60 days UK median 31 days · n = 6,104 recent filers

Where their invoices landed · share of all invoices

within 30 days 69% 31–60 days 23% 61+ days 8%

Source: their statutory Payment Practices Report #13451, period 1 Jul 2018 – 31 Dec 2018, filed 19 Feb 2019 · gov.uk payment-practices service

Sitel UK Limited paid 36 days inside its stated 60-day term. 38% of invoices still went outside agreed terms; 8% reached 61 days or more. Self-reported in their statutory H2 2018 filing.

The read · computed from their figures

Sitel UK Limited's H2 2018 filing put their average at 24 days against stated terms of 60 days; 38% of invoices were paid outside agreed terms and 8% took 61 days or longer. Filed 19 Feb 2019.

That is 2 statutory periods on record (earliest H1 2018) — a historical record, not a promise for a new invoice.

In their own words · from the filing

Standard payment terms

Sitel UK Limited’s standard supplier payment terms are ’30 days from date of invoice’. Some professional services suppliers are generally paid more quickly, in line with their contract, as are suppliers who have provided goods and services at short notice. Sitel UK Limited is committed to supporting small and medium-sized enterprises which are therefore paid on shorter terms, usually between 0 and 14 days.

Dispute resolution

Sitel UK Limited is committed to fair dealing with all of its supply chain members, and transparency and swift resolution of disputed items are key principles in this process. If a dispute arises all of the parties involved will attempt, in good faith, to reach settlement as soon as possible. If the dispute is not resolved it shall be referred to expert determination.

Other information

Sitel UK Limited’s standard supplier payment terms are ’30 days from date of invoice’. Some professional services suppliers are paid more quickly, in line with their contract, as are suppliers who have provided goods and services at short notice. Sitel UK Limited is committed to supporting small and medium-sized enterprises which are therefore paid on shorter terms, usually between 0 and 14 days.

Every statutory report on record

Most recent first.

Period	Avg days	Outside terms	61+ days	Filed
H2 2018	24	38%	8%	19 Feb 2019
H1 2018	27	47%	10%	13 Aug 2018

On the public register · Companies House

Company record

Status: Active
Type: Private Limited Company
Incorporated: 16 Oct 1997
Registered office: 1ST FLOOR QUORUM Q4, NEWCASTLE UPON TYNE, NE12 8EZ

5 outstanding charges — secured borrowing registered Accounts due 31 Dec 2026

Open the full record at Companies House.

Quick answers · Sitel UK Limited

What's their typical pay point?

Their latest reports averaged around day 24. Treat that as a historical reference point, not a promise for a new invoice.

Can I see what this means for my invoices?

Run the live check — it re-reads their record and their live Companies House file, on the amount you invoice.

Stay ahead

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They haven’t filed a payment report since 19 Feb 2019. We watch their public record and email you when something changes — a new payment report, late filings, insolvency markers, new charges.

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How UK payment reporting works

What is a Payment Practices Report?

UK companies and LLPs above a size threshold — broadly, two of: turnover over £54m, balance sheet over £27m, or more than 250 employees — must report twice a year, under the Reporting on Payment Practices and Performance Regulations 2017, how quickly they actually pay suppliers: the average time to pay, the share of invoices paid in 30 days or fewer, 31 to 60 days and 61 days or longer, and their standard payment terms. Those thresholds apply to financial years beginning on or after 6 April 2025; for earlier financial years they were £36m and £18m, with the same 250-employee test.

What does "paid outside agreed terms" mean?

The share of invoices paid later than the terms in the supplier contract. If terms are 30 days and an invoice is paid on day 45, it counts as paid outside terms, regardless of the headline average.

How often is this data updated?

Each report covers a six-month period and must be filed within 30 days of that period ending, so a company's record refreshes roughly twice a year. PaidLate re-reads the register as new reports are filed.

Is this official government data?

The underlying payment figures come from the company's own statutory filings on the gov.uk payment-practices service; company-status data comes from Companies House. PaidLate calculates trends, comparisons and summaries from those records. It does not use surveys or credit-agency scores.

How this is compiled. Built from official records only: Companies House and the gov.uk payment-practices service. The payment figures are self-reported — companies over the size threshold must file them by law and the board signs them off. No credit-agency data. The numbers are theirs; the plain-English read is ours. This is information compiled from public records under the Open Government Licence v3.0 — not a credit rating and not advice.

The 31-day comparison figure is the median across 6,104 companies with a current statutory report — every sector pooled, not an average of sector medians (how the figure is built).

Report PL-03450786 · latest period to 31 Dec 2018

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