Armstrong World Industries Limited pays suppliers in 55 days on average — inside its 90-day stated terms

Standard payment terms

Zentia’ standard payment terms are 60 days, end of the month, following the date of invoice, which ranges from 60 to 90 days depending on the date of the supplier invoice. This is applicable mainly to its raw material suppliers. All other supplier terms are negotiated at the time of order and Zentia will normally agree to pay the supplier on their terms. There are a number of suppliers whose terms are payable upon receipt of invoice which is impossible to meet so will always be reported as paid outside of terms.

Dispute resolution

All payment queries/disputes should be sent to [email protected] in the first instance. If necessary, the Accounts Payable team will refer to other business areas within Zentia (for example Purchasing, Stores, Distribution centre, etc.) to resolve the enquiry. If the matter remains unresolved it may be escalated to more senior management.

Other information

Zentia is not able to record the date of receipt of an invoice within its systems so it has been assumed that the invoice date is the day the invoice has been received as the majority of invoices are received by e-mail. This may slightly distort some of the statistics above if an old / disputed invoice is paid a long time after the actual invoice date.